Complaints Policy
Last updated: May 18, 2026
At Dating Love Singles (operated by ONEPRIMESOFT MARKETING LTD), we are committed to providing a safe and positive experience for our users.
If you are dissatisfied with any aspect of our service, you can submit a complaint using the contact information below.
How to Submit a Complaint
You can contact us at:
Email: [email protected]
Please include:
- Account details (email/username)
- A clear description of the issue
- Any relevant information or screenshots
Complaint Processing
- We will acknowledge receipt within 24-48 hours
- We will review and investigate the situation
- We will attempt to resolve the issue within 3-5 business days
Resolution
Depending on the situation, we may:
- Provide clarification or support
- Take action on the account
- Review eligibility for a refund in accordance with our Refund Policy
Abuse and Misuse
We reserve the right to suspend or close accounts involved in abusive, fraudulent, or inappropriate behavior.
Contact Information
ONEPRIMESOFT MARKETING LTD
124 High Road, London, England, E18 2QS, United Kingdom
Email: [email protected]
